Do you have systems and procedures in place for quality management?

Quality is important to our business because we value our customers. We strive to provide our customers with a service which meets and where possible exceeds their expectations.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

  • regular gathering and monitoring of customer feedback
  • a customer complaints procedure
  • selection and performance monitoring of suppliers against set criteria
  • training and development for our employees
  • regular audit of our internal processes
  • measurable quality objectives which reflect our business aims
  • management reviews of audit results, customer feedback and complaints

Related Articles

Qualified Apprentice Spotlight – Tom & Cohen

Qualified Apprentice Spotlight – Tom & Cohen

As National Apprenticeship Week 2025 comes to a close, we’re rounding off the week by celebrating two of our newly qualified electricians, Cohen and Tom, who have successfully completed their apprenticeships at UK Electrical Installations (UKE). After four years of...

read more
Fourth-Year Apprentice Spotlight – Jack

Fourth-Year Apprentice Spotlight – Jack

As National Apprenticeship Week 2025 continues, today we’re focusing on one of our fourth-year apprentices, Jack. With just months to go until he completes his apprenticeship, Jack reflects on his journey at UK Electrical Installations (UKE), the skills he’s...

read more